What the Desk Is
The Community Support Desk (CSD) exists to save the Developers time in addressing technical issues.
The ultimate goal for development and support staff alike is to solve high-level issues... specifically those related to technical issues and those related to any serious, extreme support instances (considered at developer discretion).
What the Desk Isn’t
While we try to maintain a level of professional etiquette at the Desk, the Community Support Desk is not a Customer Service department. It is exactly what its name says - Community Support.
We consider all player disputes to be the responsibility of the players involved, not the desk.
Why Have a Desk
The Community Support Desk was created for the Developers to handle technical issues uniformly.